FAQs

Heat pumps are one of the most energy-efficient heat sources available, and majority of new models are equally efficient at cooling as they are at heating. As a general guideline, for every kW your heat pump consumes, you will receive approximately 4kW of heating or cooling. This is four times more efficient than a standard electric heater.

Our recommendation is cleaning your systems every six months. Cleaning your heat pump on a regular basis ensures maximised performance by reducing unnecessary energy consumption, increasing energy efficiency, and limiting condensation exposure.

We recommend servicing your heat pump system once a year to get the most out of it and make it last as long as possible. The service should include cleaning condenser coils, topping up refrigerant, and making sure piping and capping are in excellent condition.

We recommend that you check and clean your filters on a monthly basis in residential units because they get dirty quickly. Whereas, as part of an annual preventative maintenance plan, a commercial unit requires a quarterly inspection.

Yes, if it is damaged. They do not need to be replaced otherwise, but they do need to be cleaned on a regular basis.

Yes. In the summer, they will dehumidify while cooling. In heating mode, they will not "de-condensate" in winter. In the winter, they will keep your room (or house) above the dew point, preventing condensation from forming. However, unpleasant humidity occurs in the summer, and this is when you can shift your heat pump to cooling mode.

The outdoor unit can be covered as long as there is sufficient clearance for air to flow around the unit. Book a free consultation today and we can advice the best solution.

A split system consists of a single indoor unit connected to a single outdoor unit. A split system is typically comprised of a high wall and a floor console.

Both solutions provide comparable features and performance; however, choosing which system to use is often dependent on the environment and installation, as each home is unique. High wall systems are often the most cost-effective option, but they must be installed on an exterior wall. Floor Console systems are ideal if you intend to install them on an interior wall and have access to run piping through the subfloor.

A variety of factors, including location, insulation, and heat loads, can influence the amount of heat pump capacity required to effectively heat/cool any given space in your home or office. As heat pumps come in several shapes and sizes, we recommend talking to our expert consultant to get the best solution.

Modern heat pumps are generally unobtrusive in terms of design and size. Hi-walls are installed near the ceiling, and some floor consoles can be recessed into the walls. Ceiling cassettes and ducted split systems are both possible. It is best to talk to our skilled consultant that will direct you the possible options.

High quality equipment installed by qualified contractors has a life expectancy of 10 to 15 years. Premature failure can be caused by poor maintenance and environmental factors. As well as regular inspection and maintenance will ensure that your system continues to function normally for as long as possible.

The average warranty period for a new heat pump in New Zealand is five years.

No, it is not. The top brands on the market have very low noise levels. The majority of the noise you hear inside your house is the sound of air being pushed out of internal grills, similar to a circulation fan. Using the remote control, you can control how fast the internal fan runs and thus the noise levels.

Water dripping from the outdoor unit in the winter and the indoor unit drain to the outside in the summer is quite common. The water produced is comparable to that of a dehumidifier. It is normal and just condensation from the unit.

They certainly can. Warm moist air cools and condenses, which causes condensation. There are two methods for putting an end to "crying windows." You can either remove the warm moist air through ventilation or heat it to prevent it from cooling to the new "dew point." The best option is to do both; however, in the winter, the fresh air (ventilation) can be very cold and expensive to heat. It is preferable to maintain the area warm.

The importance of positioning cannot be overstated. Heat pumps are similar to large fan heaters, and your installer should consider the airflow generated as well as the need to circulate the warm air. Consider the area to be heated so that air can circulate freely and not be cut off. A unit blowing across a hallway, for example, will not be as effective as one blowing along the length of the hallway.